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FULL PLAYBOOK

TCRGI

Difficult Customer Conversation Prep

Prepare for a tough customer conversation — price increase, service failure, disputed claim, or scope dispute — with a clear position, anticipated pushback, and a concession plan before you walk in.

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More in Sales & Quoting

Customer Follow-Up Email

Draft a professional follow-up email after a sales call, quote delivery, or job completion — in under 5 minutes.

MSA & Contract Negotiation Prep

Walk into any MSA or service agreement negotiation knowing which terms to hold, where to trade, and what the customer is going to push on.

Price Increase Communication

Build a complete price increase communication plan — segmented by account tier, with draft messaging, objection responses, and an implementation timeline.

Proposal Review — Ideal Customer Feedback

Simulate how your ideal customer would respond to a proposal before you send it — surfacing objections, gaps, and the top changes needed to get to yes.

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